Site icon Eating Disorder Dietitian: Brittaney Berendsen RD

Privacy Plan & Policies

We are committed to protecting your privacy and ensuring the confidentiality of your personal health

information. Please find below all of the details about how we strive to keep your privacy protected.


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

Our Organization:

Health Information Custodian: Brittaney Berendsen RD

Information Officer/Contact Person: Brittaney Berendsen RD

Who We Are:

Brittaney Berendsen, RD is the lead dietitian of Eating Disorder Dietitian: Brittaney Berendsen RD. We use other healthcare professionals and support staff that assist in the provision of care to our clients.

We also work with consultants and agencies that may, in the course of their duties, have limited access to Personal Information we hold. These include contract dietitians, interns, credit card companies, online charting system personnel and website managers.

We restrict access to any Personal Information we hold as much as is reasonably possible. We also obtain assurances from any healthcare professionals, support staff, consultants and agencies that they will follow appropriate privacy principles.

What is Personal Information and Personal Health Information?

Personal information means any factual or subjective information, recorded or not, about an identifiable individual, including without limitation, age, name, ID numbers, income, ethnic origin. Personal health information is identifying information about an individual in oral or recorded form that relates to the details of their healthcare, including:

Personal Information collected may include: name, home address, telephone number, email address, gender, pronouns, age, language, occupation, religion, ethnicity, race, country of origin, and other personal identities.

Personal Health Information collected may include: health history of an individual, family health history, health measurements (i.e. weight, height), lab, diagnostic and examination results, health conditions, assessment results or diagnoses, health services provided to or received by the individual, nutrition diagnoses, clinical opinions formed during assessment and treatment, compliance with recommended treatments and nutrition interventions, reasons for discharge and discharge recommendations, and the identify and contact information of the individual’s other healthcare providers.

Purpose for Collecting, Using and Disclosing Personal Health Information

We collect, use, and disclose personal health information for the following purposes:

With your permission, this information may be disclosed to other members of your health care team, to provide you with optimal health care. We will collect, use, and disclose only as much personal health information as is needed to achieve these purposes. You can withhold or withdraw your consent to the collection, use or disclosure of your personal health information by contacting us (details below).

Protecting Personal Information

We understand the importance of protecting Personal Information. For that reason, we have taken the following steps:

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Email Communications

GOOGLE/ GMAIL: Their Privacy Policy can be viewed at

Electronic Medical Record

PRACTICE BETTER: Their Privacy Policy can be viewed at


We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

STRIPE: Their Privacy Policy can be viewed at

Openness about the Personal Information Process

Our Privacy Policy is available from our website at and can be provided to any individual upon request. A copy of our Privacy Commitment, which summarizes our Privacy Policy is provided to each new client at the time the consent form is signed.

Your Medical Records and Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record 

Ask us to correct your medical record

Request confidential communications

Ask us to limit what we use or share

Get a list of those with whom we’ve shared information

Choose someone to act for you

Retention and Destruction of Personal Information

We will retain clinical records for 10 years after the last client interaction or 10 years after the client turns 18 years of age. If required by the circumstances We may retain a clinical record for a longer period of time, such as in the case that litigation is contemplated or ongoing or where a request for access to the record is outstanding.

Personal health information will be disposed of in a secure manner so that the records cannot be reconstructed (s.13 of the Act and s. 1(5.1) of the regulations). Paper records will be cross-cut shredded (using external shredding services) and electronic files will be deleted or destroyed in a way that the information cannot be recovered.

When Brittaney Berendsen, RD dies, the person responsible for her estate will be responsible for complying with applicable legislation governing Personal Information until he or she is able to transfer the information to another health information custodian.

Privacy Breach

While we will take precautions to avoid any breach of your privacy, if there is a loss, theft or unauthorized access of your Personal Information we will notify you.

Upon learning of a possible or known breach, we will take the following steps, as applicable:

Step 1: Respond immediately by implementing the organization’s privacy breach protocol.

Step 2: Containment – Identity the scope of the potential breach and take steps to contain it.

Step 3: Notification – Identity those individuals whose privacy was breached and notify them of the breach.

Step 4: Investigation and Remediation

Depending on the circumstances of the breach, we may notify and work with the Information and Privacy Commissioner of Ontario. If we take disciplinary action against one of our practitioners (or revoke or restrict the privileges or affiliation of one of our practitioners) for a privacy breach, we are required to report that to the practitioner’s regulatory College. We may also report the breach to the relevant regulatory College if we believe that it was the result of professional misconduct, incompetence or incapacity.

Complaints System

File a complaint if you feel your rights are violated

This policy is made under the Personal Health Information Protection Act, 2004, S.O. 2004, c. 3. It is a complex statute and provides some additional exceptions to the privacy principles that are too detailed to set out here.

Last updated: April 20th, 2023

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